Passerelle

Passerelle Coach is a Saas platform for real-time video calling between an on-site technician and a remote expert, providing them with all the tools they need for fast and efficient problem solving.

It empowers the efficiency of the, even inexperienced, technician by providing him on-demand additional documentation, annotations, pointers, …  on his wearable while he is executing (technical) repair tasks. Ultimately smart glasses allow even hands free interventions.

First-time-right interventions reduce the need for second visits, so less technicians on the road and reduced downtime of customer’s systems and equipment.

more info: https://supportsquare.io/solutions/